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Privacy Policy
Effective Date: 7th November 2025
Last Updated: 5th November 2025
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The Midlife Reset Coach is committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, store, and protect your personal and sensitive data in compliance with privacy regulations, including but not limited to in a manner which is consistent with our duty of professional confidence and the requirements of the UK General Data Protection Regulation (UK GDPR) concerning data protection, and other relevant privacy laws. We will also take reasonable security measures to protect your personal data storage. This policy applies to our health coaching services, including but not limited to, focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions, and general wellness coaching. It is applicable to all users of our services via our website, mobile app, and other communication platforms.
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Definitions
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Personal Data: Any information relating to an identified or identifiable individual (e.g., name, contact information, date of birth).
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Sensitive Data: Information relating to an individual's health, fitness, mental wellness, or other health-related data.
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Processing: Any operation or set of operations performed on personal data (e.g., collection, storage, use, sharing, or deletion).
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Information We Collect
We collect the following types of data to provide health coaching services effectively:
a) Personal Data
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Name
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Contact details (e.g., email address, phone number)
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Date of birth
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Billing and payment information
b) Sensitive Data
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Health information, including medical history, diagnoses, medications, and treatments
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Fitness data, such as workout history, goals, and progress
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Mental health and wellness information, such as stress levels, mood tracking, and mental health goals
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How We Collect Data
We may collect your data in the following ways:
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Directly from you: When you sign up for our services, participate in coaching sessions, fill out forms, or communicate with us via email, messaging apps, or other platforms.
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Automatically: Through your use of our website, mobile app, and other digital platforms, such as through cookies and similar tracking technologies (refer to our Cookie Policy for more details).
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From third parties: With your consent, we may collect data from medical professionals or third-party fitness/health apps that you connect to our platform.
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How We Use Your Data
We use your personal and sensitive data for the following purposes:
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To provide coaching services: Your data enables us to tailor our health, fitness, and wellness coaching to meet your personal needs and goals.
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To communicate with you: We may use your contact details to send appointment reminders, updates, and other essential information.
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For billing and payment: Your personal data is used to process payments and manage billing.
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To improve our services: We analyse non-identifiable data to enhance the quality of our coaching services and user experience.
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For legal compliance: We may process your data to comply with applicable laws.
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Legal Basis for Processing (GDPR Compliance)
We do not sell, rent, or trade your personal information. We may share your data under the following circumstances:
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Service Providers: We work with third-party providers who assist in operating our services, such as payment processors, IT service providers, and health data management systems. These providers are contractually obligated to maintain the confidentiality of your data.
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Legal Compliance: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
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Emergency Situations: In cases of medical emergencies, your health data may be shared with emergency responders or medical professionals to ensure your safety.
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Data Storage and Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and secure storage protocols.
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Data Storage: Your personal and sensitive data is stored on secure servers, which may be located within or outside your country of residence, depending on the applicable data storage regulations.
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Data Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
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Your Rights (GDPR)
If you are based in the EEA, you have the following rights regarding your personal data:
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Access: You can request a copy of the data we hold about you.
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Rectification: You can request correction of inaccurate or incomplete data.
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Erasure: You can request deletion of your data, subject to certain legal exceptions.
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Data Portability: You can request to receive your data in a structured, commonly used format.
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Withdraw Consent: Where we rely on your consent to process your data, you can withdraw this consent at any time.
To exercise these rights, please contact us at debbie@midliferesetcoach.co.uk.
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International Data Transfers
Your data may be transferred to and processed in countries outside of your own, including countries that may not have the same data protection laws as your country of residence. However, we will take steps to ensure that your data receives an adequate level of protection, such as implementing standard contractual clauses approved by relevant authorities.
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Data Breach Notification
In the event of a data breach involving your personal or sensitive information, we will notify you and the appropriate regulatory authorities in accordance with applicable laws.
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Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will revise the “Last Updated” date at the top of this page and notify you if required by law. Please review this page periodically to stay informed about how we are protecting your data.
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Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
The Midlife Reset Coach